Terms of Service

Booking Appointments

Appointments can be scheduled through our online booking app, via email or via whatsapp. Due to demand, booking your appointments in advance is recommended, especially if you are booking multiple sessions. There is a booking fee required to secure your appointment. The fee will be deducted from your remaining balance, which is paid in full on the appointment day.

Confirmation & Communications

You will receive an email and/or SMS confirmation upon scheduling your appointment. Kindly ensure your contact details are accurate and up-to-date to avoid missing important notifications. Make sure you read all the key information. On your first appointment, you will be asked to complete a health assessment form. We would appreciate your time in completing this.

Late Arrivals

If you’re running late, please inform us as soon as possible. While we’ll do our best to accommodate you, treatment time may be shortened to avoid impacting other clients. Arrivals more than 15 minutes late may be considered a no-show and could incur a fee.

Cancellations, No-Shows & Rescheduling

• Cancellation within 72 hours prior to treatment incurs the lost of the booking fee amount.
• Cancellation within 24 hours incurs 50% of the treatment price.
• Cancelled on the same day or no show incurs a 100% fee of the treatment price.

Payments

We accept exact cash, credit/debit cards, and contactless payments.

Refunds

Refunds are only available for cancellations made with 48 hours notice. Treatment fees are non-refundable once the service has been provided.

Age Restrictions

• Aesthetic Treatments: Clients must be 18 or older. No additional guests are allowed in the treatment room during procedures.‍
• Facials & Health Checks: Clients under 18 may be accompanied by a parent or guardian and may require consent for certain treatments. Please bring valid ID (driver’s license or passport) for age verification.

Privacy & Confidentiality

All client information is handled with strict confidentiality and used solely for treatment and administrative purposes. We will only share information with your consent.

Right to Refuse Service

Tan&Co reserves the right to refuse service to clients who fail to adhere to booking policies, who we deem to not be safe for treatment or whose behaviour is deemed inappropriate.

Pre- & Post-Treatment Care

• Follow pre- and post-care instructions sent via email.
• Avoid laser hair removal treatments at least 2 weeks before and after skin treatments.
• Refrain from using retinol, AHAs, BHAs, or HA products at least 5–7 days prior to skin treatments to avoid sensitivity.
• For your safety, our clinician is trained in Immediate Life Support (ILS) and Advanced Life Support (ALS), with emergency medications such as adrenaline on-site.
• We are based in a CQC approved site.

Mandatory Forms & Photography

• A mandatory consultation is included in your booking at no extra charge.
• Consent forms for treatments and photography must be completed prior to your appointment. Medical history forms only need to be completed once during registration.
• Photography and video may be taken during treatments for NMC and insurance purposes. You can opt not to be identified in photos.

Travel Information

UNTIL Soho

• Located a 2-minute walk from Tottenham Court Road Station.
• Accessibility access is available for those unable to navigate stairs.

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Contact Us

For any queries, feel free to email us at teresa@tanco.uk or DM us on Instagram at @tanco.ldn. We look forward to welcoming you!

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